Our guarantee

• Price agreed before you pay. We send your final price, scope and timing. Nothing is due until you approve it, and we never charge more for the scope you approved. If you want to add or change something, we send a new price and you approve it first.
• One pilot per order. The same pilot works your order from start to finish. If your pilot can no longer continue, we tell you straight away. You choose between a replacement pilot and a refund of the part that wasn’t done.
• Agreed session times. Your pilot plays only in the sessions agreed with you. Between sessions, your account is yours.
• Screenshots or live stream. Screenshots after every session, or a live stream of your sessions on request.
• Pilots stay on task. No trading, selling items or spending premium currency. No chatting with your friends or legion. No cheats, bots or third-party programs.
• Refund if we can’t finish. If we can’t complete your order, we refund the part that wasn’t done.
• Real replies. Email [email protected] or open a Discord ticket. We reply within the day.

When you get a refund

• Before your pilot starts: cancel for any reason and we refund everything you paid.
• If we can’t complete your order: we refund the part that wasn’t done.
• If you cancel after work has started: we refund the unused part, worked out as shown below.
• If your pilot breaks the rules above: we refund the whole order.
• If the result isn’t what we agreed: tell us within 7 days of handover. We finish the missing part, or refund it if you prefer.
• If we miss the agreed timing by a clear margin: you can stop the order and we refund the part that wasn’t done.

How we work out a partial refund

Refunds are based on what you actually paid, after any payment discount.

• Daily quest packs: each unused day is refunded at the price you paid divided by the days in your pack. A 7-day pack stopped with 3 days unused refunds 3/7 of what you paid.
• Personal pilot hours: each unused hour is refunded at the hourly rate you booked. We don’t re-price the hours already used.
• Packages and other orders: we agree the refund with you, based on how much of your order is left.

We show you how we worked out every refund. If you disagree, reply to us and we’ll go through it with you.

Unused hours and days

• Prepaid Personal pilot hours and daily quest pack days can be used for 180 days after payment. Before then, you can use them or ask for a refund of what’s left. After 180 days, unused hours and days expire.
• Personal pilot hours are counted from your pilot’s log-in to log-out in each session, to the minute. Each session update shows the hours used and the hours left.
• Daily quest pack days run from the agreed start date. To pause, tell us before that day’s session; paused days stay available until they expire.
• If your pilot misses a day, you choose: we add it to the end of your pack, or refund it.

How refunds are paid

• We send refunds within 3 days of agreeing the amount with you.
• Refunds go back to the method and account you paid from: PayPal to your PayPal account, Zelle to the sending bank account, USDT to the sending wallet on the same network.
• USDT refunds are paid in USDT, for the USDT share of what you paid. We pay the network fee.

If the game takes action on your account

Letting another person play your account may be against the game’s terms of service. We take the precautions above, but we can’t guarantee your account won’t be suspended, restricted or banned.

• If the game takes action on your account during your order, we stop work and refund the part that wasn’t done.
• We don’t pay compensation for the account itself, items, currency, progress or time.
• If the action is linked to your pilot breaking our rules (trading, selling items, spending premium currency, or using cheats, bots or third-party programs), we refund the whole order. Tell us within 180 days of payment.
• We share your session screenshots and notes with you if they help an appeal.

Payment disputes and chargebacks

• Please contact us first. Most problems can be fixed or refunded faster than a dispute can be decided.
• Paying by PayPal invoice lets you use PayPal’s buyer protection, under PayPal’s own rules. Nothing on this page limits your rights with PayPal or your bank.
• Zelle and USDT payments can’t be reversed by your bank or the network. For those, refunds come from us under this page.
• While a dispute or chargeback is open, we pause your order. We answer it with your session screenshots, notes and our messages with you.
• If a chargeback is opened without a valid reason, we may decline future orders from you. We don’t charge dispute fees.

How to ask for a refund

Email [email protected] with your order reference, use Request cancellation on your private order page, or ask in your Discord ticket. We reply within the day.

See also our Terms of service.